TranscribeLegal Support
We're here to help. Choose the fastest path to your answer.
How It Works
New to TranscribeLegal? Learn how to upload recordings, receive transcripts, and download court-ready documents.
Email Support
Send us a message and we'll respond within 2 business hours. Include your firm name and order or job number if applicable.
info@transcribelegal.ai
Phone Support
Speak directly with our technical support team at EasyWayIT — our dedicated support partner.
727-563-9200
Mon–Fri 9am–6pm ET
Submit a Support Request
Use our contact form to submit a detailed request. Select Technical Support as the subject and we'll route it to the right team.
Technical Support Provided By
TranscribeLegal technical support is delivered by EasyWayIT — Tampa Bay's managed IT and software support specialists since 2002.
Se Habla Español · Falamos Português · easywayit.com/support.html →
Common Questions
What audio and video formats do you accept?
We accept MP3, MP4, WAV, M4A, AAC, FLAC, OGG, WebM, and most other common audio and video formats. Maximum file size is 2 GB.
How long does transcription take?
Most files are transcribed in minutes. Longer recordings (1+ hours) or files requiring certified review may take up to a few hours. Rush delivery is available.
How accurate are the transcripts?
Our AI delivers 95%+ accuracy on clear recordings. For court-admissible transcripts, a certified reviewer performs a final human quality check before delivery.
Is TranscribeLegal HIPAA compliant?
Yes. All recordings and transcripts are encrypted in transit and at rest. We sign Business Associate Agreements (BAAs) with all customers. Request a BAA →
Can I get a certified or court-ready transcript?
Yes. Our court-ready transcripts include speaker identification, timestamps, and a certification statement. Select Certified Transcript when placing your order.
How do I request speaker identification?
Speaker diarization is included by default. For depositions, you can provide a speaker list when uploading and we'll label each speaker by name.